At Canelo Group INC, customer satisfaction is at the heart of everything we do. We stand by the quality of our products and want you to shop with complete confidence. This Return and Refund Policy outlines how we handle returns, exchanges, and refunds to ensure a smooth experience. If you’re not fully satisfied with your purchase, we’re here to help.

For support, please contact us atsupport@ahdigitaltraderllc.com.

Return Eligibility

To be eligible for a return:

  • Items must be unused, in their original packaging, and in the same condition as received.

  • Return requests must be made within 14 days of delivery.

  • Certain items, such as customized, perishable, or digital products, are non-returnable.

  • A proof of purchase (receipt or order number) is required.

To confirm if your item qualifies for return, contact us at support@ahdigitaltraderllc.com.

How to Initiate a Return

To begin the return process:

  1. Email support@ahdigitaltraderllc.com. with your order number and reason for return.

  2. If your request is approved, you will receive detailed return instructions.

  3. Items must be shipped back within 14 days of return approval.

📦 Note: Unless the item is received damaged or incorrect, customers are responsible for return shipping costs.

Non-Returnable Items

The following items are non-returnable:

  • Sale or clearance items

  • Customized or personalized products

  • Opened beauty products or undergarments (for hygiene reasons)

  • Digital products or subscription-based services

For item-specific exceptions, check the product page or contact support@ahdigitaltraderllc.com.

Exchanges

Need to swap for a different size, color, or product?

No problem! Contact support@ahdigitaltraderllc.com. to confirm availability and receive exchange instructions. Items must be unused and in their original packaging. Exchange-related shipping charges may apply.

Damaged or Defective Items

If your order arrives damaged or defective, notify us within 24 hours of delivery. Please email support@ahdigitaltraderllc.com. with:

  • Your order number

  • A brief description of the issue

  • Photos of the damaged/defective product

We will arrange a replacement or a full refund at no extra cost.

Refund Processing

Once your return is approved:

  • Refund processing begins within 3 business days

  • Most refunds are issued within 14 business days

Please note: Your bank or payment provider may take additional time to reflect the refund in your account.

Delayed or Missing Refunds

If your refund hasn’t appeared:

  1. Double-check your bank account

  2. Contact your card issuer or payment provider

  3. If it’s been over 14 business days, email support@ahdigitaltraderllc.com. for further assistance

Policy Updates

Canelo Group INC may update this Return and Refund Policy from time to time to reflect operational or legal changes. The latest version will always be posted on this page. Continued use of our website indicates your agreement with the current terms.

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